Usage alerts notify your team by email as your account nears its usage limits. You choose the thresholds that trigger an alert and the people who receive it.
Prerequisites
- Your account must have usage alerts enabled via the Enterprise plan.
- You must be an account administrator to configure alerts.
How usage alerts work
- Alerts are sent by email only.
- You set thresholds for email and SMS usage independently.
- A threshold is a percentage of your limit, between 25% and 100%. You can set up to three thresholds for each of email and SMS.
- Each threshold triggers at most once per reset period: once per day for email, and once per month for SMS.
- Alerts are turned off by default. No alerts are sent until you add at least one threshold and one recipient.
Set up usage alerts
- Open the Usage alerts page in the account area of the Dashboard.
- Under Alert thresholds, add a threshold to the Email usage or SMS usage track. Drag the marker, or select it and use the arrow keys, to set the percentage.
- Under Notification recipients, add the account users who should receive the alerts.
- Click Save changes and confirm.
Choose recipients
Recipients must be existing users on your account (external email addresses are not supported).
To stop someone receiving alerts, remove them from the recipient list and save your changes.
When alerts are sent
An alert is sent the first time your usage crosses a threshold within a reset period:
- Email thresholds are measured against your daily email usage and reset each day.
- SMS thresholds are measured against your monthly SMS usage and reset each month.
For example, with a 75% email threshold, recipients receive one "75% of email limit" alert per day at most.